Terms & Conditions

Made in Istra - Webshop Terms and Conditions

Last Updated: January 7, 2024

 

1. Introduction

Welcome to Made in Istra (madeinistra.com), the online webshop owned and operated by IstrianGastroHub LLC, located at 25, 1. Maja Street, 52215, Vodnjan, Istria, Croatia. By accessing and using our webshop, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

2. General Information

a. Ownership: Made in Istra is owned and operated by IstrianGastroHub LLC, a company registered in Croatia.

b. Contact Information: IstrianGastroHub LLC Address: 25, 1. Maja Street, 52215, Vodnjan, Istria, Croatia Email:  madeinistra@gmail.com

 

3. GDPR Compliance

a. Data Protection: Made in Istra is committed to protecting your privacy and personal information. We comply with the European Union General Data Protection Regulation (GDPR). For detailed information on how we collect, process, and protect your data, please refer to our Privacy Policy.

b. User Consent: By using our webshop, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

4. Online Payments

a. Payment Processing: Made in Istra uses Stripe, Inc. as the payment processing platform. All payments are subject to the terms and conditions of Stripe, Inc. Please review Stripe's terms of service ( https://stripe.com/terms ) for more information.

b. Security: We take the security of your online transactions seriously. All payments made through our webshop are encrypted and securely processed through the Stripe platform.

 

5. Order and Shipping

a. Product Availability: Product availability may vary, and we reserve the right to limit the quantity of products we supply. All descriptions, images, and prices are subject to change without notice.

b. Shipping: We aim to process and ship orders promptly. Shipping times may vary based on your location. Please refer to our Shipping Policy for more information.

6. Returns and Refunds

a. Complaints: Under the Consumer Protection Act, the customer is entitled to claim. Complaints are considered valid if they respond to the terms of the complaint by the Mandatory Obligations Act and the Consumer Protection Act. The buyer is obligated to return the product to the seller within the agreed deadline at the agreed address. The seller is obliged to replace the product within 14 days from receipt of a valid complaint or to refund the entire amount paid.

All complaints can be sent to the e-mail address:  madeinistra@gmail.com  

b. Internet Dispute Resolution: Special regulation of the European Union, dated 15 February, throughout the EU, online purchase-related disputes can be resolved through a platform that you can access  here .

This means that if you encounter a problem during online purchases within the EU (a defective product, the impossibility of replacing the product, etc.), you can submit a complaint through the link above.

The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 26 official EU languages.

7. Governing Law

These Terms and Conditions are governed by the laws of Croatia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Croatia.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

By using Made in Istra, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us at  madeinistra@gmail.com .

 

Made in Istra - Shipping Policy

Last Updated: January 7, 2024

Welcome to Made in Istra (madeinistra.com), operated by IstrianGastroHub LLC. Our Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our webshop.

1. Order Processing

a. Processing Time: We aim to process and ship orders promptly. Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays. Shipping is conducted once per week, every Monday at 10 AM CET.

b. Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details, including the shipping address and tracking information (if applicable).

2. Shipping Methods

a. Shipping Providers: We use reputable shipping providers to ensure the safe and timely delivery of your orders.

b. Shipping Options: Shipping options may vary based on your location and the products in your order. You can choose your preferred shipping method during the checkout process.

3. Shipping Times

a. Estimated Delivery: Estimated delivery times depend on your location and the shipping method chosen. Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances.

b. Tracking Information: For orders with tracking information, you will receive a tracking number in your order confirmation email. You can use this number to track the status of your shipment.

4. Shipping Costs

a. Shipping Fees: Shipping fees are calculated based on the weight of your order, the shipping method selected, and your location. The total shipping cost will be displayed during the checkout process.

b. Customs and Duties: International orders may be subject to customs duties and taxes. The recipient is responsible for any additional charges imposed by customs authorities.

5. Order Status and Inquiries

a. Order Status: You can check the status of your order by tracking number (if applicable) or by contacting us directly at  madeinistra@gmail.com . Updates on order processing, shipping, and delivery will be provided.

b. Inquiries: For any shipping-related inquiries or issues, please contact our customer support at  madeinistra@gmail.com .

6. Returns Due to Shipping Issues

a. Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping provider to resolve the issue and, if necessary, initiate a replacement or refund.

b. Incorrect Address: Please ensure that your shipping address is accurate during the checkout process. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Changes to the Shipping Policy

a. We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

IstrianGastroHub LLC
25, 1. Maja Street
52215, Vodnjan, Istria
Croatia
Email:  madeinistra@gmail.com


 

Made in Istra - Privacy Policy

Last Updated: January 7, 2024.

Welcome to Made in Istra (madeinistra.com), operated by IstrianGastroHub LLC. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our webshop, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information: We collect personal information such as your name, email address and/or telephone number, shipping address, and payment details when you make a purchase on Made in Istra.

b. Usage Information: We may collect information about how you use our website, including pages visited, products viewed, and interactions with our site.

c. Cookies: Made in Istra uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve user experience.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfil your orders, including shipping and payment processing.

b. Communication: We may use your email address to communicate with you about your orders, provide updates, and respond to inquiries.

c. Analytics: We analyze usage data to improve our website, products, and services.

d. Legal Compliance: We may process your information to comply with legal obligations, including tax and accounting requirements.

3. Data Security

a. Payment Information: All payments are securely processed through the Stripe platform. We do not store your payment information on our servers.

b. Encryption: We use industry-standard encryption to protect your personal information during transmission.

4. Third-Party Services

a. Stripe: We use Stripe, Inc. for payment processing. Your payment information is subject to Stripe's terms of service. Please review Stripe's terms for more information.

5. Your Rights

a. Access and Correction: You have the right to access and correct your personal information. You can update your personal information by contacting us at  madeinistra@gmail.com .

b. Opt-Out: You can opt-out of marketing communications by following the instructions in our emails or contacting us.

6. Changes to the Privacy Policy

a. We may update this Privacy Policy to reflect changes in our practices. Changes will be posted on our website, and the date of the update will be indicated.

7. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

IstrianGastroHub LLC
25, 1. Maja Street
52215, Vodnjan, Istria
Croatia
Email:  madeinistra@gmail.com

Thank you for trusting Made in Istra with your personal information. We are committed to protecting your privacy and providing a secure online shopping experience.

 

Thank you for shopping with Made in Istra!